All items shipped are eligible for exchange and return for a specified period of time. As per Terms & Conditions.
Great things take time. Each order is meticulously handcrafted to order by our craftsmen and then quality checked, packaged and shipped to your waiting hands using insured express courier. 99% of orders reach our customers within 10 days of ordering (we’ll send you a tracking code so you can check on your purchase).
*If you have an urgent request, email us firstname.lastname@example.org and we’ll do our best to accommodate your request.
Note that due to a global pandemic, there may be slight delays prior to arrival. You may contact us at email@example.com if your product or products are not shipped within this time frame.
You will receive the tracking information by e-mail once the product has been shipped from our site.
We ship worldwide using Time definite express service (DHL) to get your purchase to you quickly and in great condition. All shipments are insured and contain a tracking number for peace of mind.
We want you to love your purchase and know that import duties can put a real dampener on things. To make your life simpler, we will pay the duties on your purchase.
In Case of Damage/Defect:
We make every effort to provide you with high-quality flawless products. However, if the item is damaged during the shipping process, you can initiate the return process with our easy return policy.
- Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking information.
- We do not accept any cancellation when order has shipped out.
- For delivering successfully, we suggest you leave your mobile number for tracking updates via text.
- Should you have any other questions, please contact our customer service: firstname.lastname@example.org
- All shipping & delivery lead times are estimated by business days.