All items shipped are eligible for exchange and return for a specified period of time. As per Terms & Conditions.

Shipping Timeline:

Great things take time. Each order is meticulously handcrafted to order by our craftsmen and then quality checked, packaged and shipped to your waiting hands using insured express courier. 99% of orders reach our customers within 10 days of ordering (we’ll send you a tracking code so you can check on your purchase).

*If you have an urgent request, email us info@theleathercraft.com and we’ll do our best to accommodate your request.

Note that due to a global pandemic, there may be slight delays prior to arrival.  You may contact us at contact@theleathercraft.com if your product or products are not shipped within this time frame.

Tracking:

You will receive the tracking information by e-mail once the product has been shipped from our site. 

Courier Service:

We ship worldwide using Time definite express service (DHL) to get your purchase to you quickly and in great condition. All shipments are insured and contain a tracking number for peace of mind.

Duty/VAT/Customs

We want you to love your purchase and know that import duties can put a real dampener on things. To make your life simpler, we will pay the duties on your purchase.

In Case of Damage/Defect:

We make every effort to provide you with high-quality flawless products. However, if the item is damaged during the shipping process, you can initiate the return process with our easy return policy.

Policies:

  • Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking information.
  • We do not accept any cancellation when order has shipped out.
  • For delivering successfully, we suggest you leave your mobile number for tracking updates via text.
  • Should you have any other questions, please contact our customer service: info@theleathercraft.com
  • All shipping & delivery lead times are estimated by business days.